CHANGE, CANCELLATION AND NO SHOW POLICY

A change fee or late cancellation fee will be charged to transfer reservations changed or cancelled within 2 hours prior to the scheduled pick up time. Charters and Minibus transfers are subject to a 24-hour cancellation policy.

A change fee or late cancellation fee will be charged to all hourly reservations changed or cancelled within 24 hours prior to scheduled pick up time.

A no show fee equal to the hourly minimum or base transfer, as applicable, for the confirmed vehicle plus airport fee, fuel surcharge, tolls, and parking, if applicable, will apply should the passenger fail to cancel or meet the chauffeur at the designated pick up location for all reservations*.

To avoid either a late cancellation or no show fee, the reservation(s) must be cancelled in accordance with the cancellation policy noted in the email confirmation. You may call 866-638-7890 to cancel the reservation.

If you experience difficulty locating your chauffeur, please call the 866-638-7890 for assistance. Leaving the pick-up location without notifying Carey New Orleans will result in a no-show fee.

* Applies to all sedan, SUV, limousine and van reservations where the pick-up location is within the local city metropolitan area. All services outside the local city metropolitan area may be assessed the actual drive time to/from the pick-up location.

NOTE: All Special Event Change and Cancellation Policies supercede standard Change and Cancellation Policies.

 

Garage-to-Garage Calculations

Garage-to-Garage means charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the garage to begin service and continuing through such time the chauffeur concludes service and returns to the garage. The minimum number of billable hours appears in the estimate, however the actual billable hours may exceed the minimum.

Wait Time – Airport Transfer

Wait time is not charged for commercial flights unless customers choose to deviate from proceeding to the stated customer/chauffeur meeting location. In such instances, wait time beyond twenty (20) minutes will incur the transfer base charge plus the hourly charge prorated in fifteen (15) minute intervals.

Wait Time – Point-to-Point Transfer

Customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond the twenty (20) minutes will incur the transfer base charge plus the hourly charge prorated in fifteen (15) minute intervals.

Surface Transportation Charge (STC)

STC is a surcharge based upon various overhead expense items, some of which may not relate to the specific trip. The STC is always calculated as a flat percentage of the base rate.

Incidentals

Certain charges that are in addition to base rates. Includes chauffeur hotel accommodations and meals, greeter fee, parking, port fee, special requests and tolls.

Fuel Surcharge

For sedan, limousine and SUV services in the United States and Canada, the Fuel Surcharge is calculated based on the Energy Information Agency’s (EIA’s) published fuel pricing forecasts. Quoted amount may differ from billed amount based on forecast in effect when services are provided. Fuel surcharges for specialty vehicles, including vans, minibuses and motor coaches, will vary.

Rate Estimate

Rates quoted prior to service are only an initial estimate of the cost of services reserved. Wait time and/or additional services may change the final price.

Child Safety Seats

For safety reasons of providing age and weight appropriate equipment, Carey New Orleans does not provide child safety or booster seats. However, customers may provide and install their own child safety or booster seats.

Lost or Misplaced Items

Carey New Orleans is not responsible for lost or misplace items.